Responsible gambling

At Tsawwassen Casino, we prioritize responsible gaming to ensure that our customers have an enjoyable experience while maintaining control over their spending.

Set Your Limits

We recommend setting financial limits on your deposits, losses, and wagers. You can configure these limits for 24-hour, 7-day, or monthly periods to help you stick to a budget and maintain a healthy gaming habit.

• Deposit Limit: Restrict the amount you can deposit into your account.
• Loss Limit: Prevent excessive spending by limiting net loss over chosen time frames.
• Wager Limit: Set restrictions on wagers per game session or overall.

Take a Break

When you need to, we offer time-out options ranging from 24 hours to several weeks. This allows you to step away and clear your mind before returning to gaming activities. During this period, marketing communications and login capabilities will be temporarily disabled.

• Short Time-Out (24-72 Hours): Take a brief break from gaming.
• Medium Time-Out (1 Day - 7 Days): Temporarily pause for up to one week.
• Long Term Time-Out (1 Week - Several Weeks): Step away and recharge for extended periods.

Self-Exclusion

For more extensive support, our self-exclusion policy provides an option to block access to the casino for a specified period. This can be set from six months to five years or indefinitely. During this time, you will not receive marketing communications, and login capabilities will be disabled.

• 6 Months: Exclude yourself for half a year.
• 1 Year: Block access for one year.
• 5 Years: Excluded from the casino's services for an extended period.
• Indefinite Self-Exclusion: Permanently exclude yourself for your well-being.

Reality Checks and Session Reminders

We support reality checks to alert you about your gaming session. These notifications can be set at regular intervals, such as every 30 minutes, hour, or two hours, reminding you of the time passed and your net result for that session.

• Session Reminder: Receive reminders during extended gaming sessions.
• Loss Limit Alerts: Prevent excessive spending by limiting net loss over chosen periods.

Resources

We are committed to helping our customers with responsible gaming. For those who may need additional support, we have linked to local organizations and national resources dedicated to gambling-related harm.

By adhering to these guidelines, you can enjoy a safe and enjoyable gaming experience at Tsawwassen Casino while maintaining control over your spending and ensuring responsible behavior.

Please note that we are committed to following Canadian regulatory standards for responsible gaming. If you or someone close to you needs assistance with problem gambling, there is help available from organizations such as the provincial helplines in British Columbia.